Shipping policy

At Bayleep, we aim to make your shopping experience seamless and reliable. This Shipping Policy explains our shipping methods, delivery timelines, and costs for orders placed within Europe and internationally.

Shipping Destinations & Processing Times

We ship to customers across the European Union (EU), the United Kingdom (UK), and select international destinations.

  • Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking details once your package has shipped.

Delivery Times & Rates

Shipping rates are calculated and displayed at checkout based on your destination and the weight of your order.

Destination Estimated Shipping Time Standard Shipping Rate
Local / Domestic 2 – 4 business days 5 EUR
EU Countries 3 – 7 business days 9 EUR
UK & Non-EU Europe 4 – 8 business days 15 EUR
Rest of the World 7 – 14 business days 50 EUR

Note: Delivery times are estimates and may vary due to carrier delays or peak seasonal demand.

Order Tracking

Once your order has dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real-time. Please allow up to 24 hours for tracking details to update on the carrier's portal.

Customs, Duties, and Taxes (EU vs. Non-EU)

  • Orders within the EU: Prices shown on Bayleep include applicable Value Added Tax (VAT). Orders shipped to EU member states will not incur additional customs duties or import taxes upon delivery.

  • Orders outside the EU (including UK / International): Shipments delivered outside the EU may be subject to import duties, taxes, or clearance fees levied by the destination country once the package arrives. These fees are the responsibility of the customer. Bayleep has no control over these charges.

Address Accuracy & Undeliverable Packages

Please double-check your shipping address during checkout. Bayleep is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address or failure to collect, shipping fees for reshipping will apply.

Delayed, Lost, or Damaged Packages

  • Delayed Packages: Under European consumer law, if your shipment takes longer than 30 days from order confirmation without prior agreement, you have the right to cancel your order for a full refund.

  • Damaged Items: If your item arrives damaged, please take clear photos of the packaging and product and contact us immediately at afzal.ecommerce@gmail.com within 48 hours of delivery.

  • Lost Packages: If your tracking state has not updated for over 7 business days, please contact our support team so we can initiate an inquiry with the courier.

Contact Us

For any questions regarding your shipment or delivery status, reach out to our team at 
afzal.ecommerce@gmail.com.